Terms & Conditions

CUSTOMER SERVICE

For help with your order, please contact us: HERE

Please do not send questions about orders/deliveries before the expected production and shipping time has passed.

ALL SALES ARE FINAL. NO REFUNDS.

Payment Methods Accepted: Paypal, Visa, MasterCard, American Express, Discover

SHIPPING and AVA Pick-up

Most orders ship within 2 days of confirmation.

Orders placed locally (ALEXANDRIA,VA ONLY) can request local pick-up. Local orders must be picked-up within 7 days of payment or your order will be cancelled.

To schedule a pick-up please include details within your order notes or email us with the subject "AVA Pick-up". Be sure to include your order number and name.

Please be sure your order is absolutely correct before placing it, we do not offer cancellations or exchanges due to incorrect orders.

We are not responsible for stolen packages and you must be able to receive packages - we are not responsible for damages due to improper physical delivery circumstances. If there is an issue with your order or your item is damaged please contact us immediately.

PRIVACY

We publish this Privacy Policy to let you know how we collect, use, disclose and protect information about you - our customers who visit our online store. This privacy policy covers information about you that we collect through our site, store, emails with you; and any forms, online or otherwise, you submit directly to us.

Information We Collect About You and How We Use It To Provide Our Services:

We use your information to provide, maintain and improve our services and to develop new services (ex: to process your orders and to administer or troubleshoot our Services). To sell and deliver our products. You give us your name, mailing address, credit card details and email address to send you the products you purchase from us. To send you product or promotional information. We use your email address to send you messages regarding our releases, products and other information we think may interest you. To authenticate your identity. We will use your information to validate your identity or residence (ex: if you contact us for information about your order(s)).